About Us

As the demand for e-payment services worldwide increases, it has become necessary to provide the financial, banking, government, and other business sectors with the latest and most advanced technical solutions in order to help them manage and conduct their financial transactions – in compliance with safety, security and reliability standards. It is also equally important to present citizens with the best and simplest ways to execute easy and secure online payments and purchases – anytime, anywhere.
For this purpose, in 2016, we launched Iraq Electronic Gate for Financial Services Company (SWITCH) to conduct, offer, and facilitate e-payment services across the country. SWITCH is registered as a national company in Iraq and licensed by the Central Bank of Iraq (CBI) as an Electronic Payment Service Provider under License No. 4, according to the provisions of Law No. 56 of 2004. SWITCH is also licensed by Mastercard International and Visa International as a Principal Member and by MoneyGram as a main dealer of international remittances. The scope of services extended by SWITCH includes:

Point-of-sale acquiring and management

Card issuing and management

Transactions processing

Banking services

ATM acquiring and management

Local and international money transfers

Licensing, compliance and anti-fraud services

Bill payment and management

Consulting services

From our main offices in Al Khadra district, Baghdad, our technical, commercial, and financial specialists from the e-payment and IT sectors work efficiently and professionally, 24/7, to deliver to our clients the best, easiest, and most secure global e-payment practices and solutions.
We provide our services and solutions to banks, financial and non-financial institutions, companies, and merchants that utilize e-payment services in their daily businesses. We deploy a wide range of premium services that make it easier to conduct different online purchases via cards, e-wallets or mobile by coordinating with all relevant parties – including integrating with the CBI Iraqi National Switch.
Moreover, we present services of ATM management, payment card issuance, mobile payment, and point-of-sale that support the operations and businesses of numerous sectors. Through integrated offerings, we also help banks and companies shape a unique experience within the payments arena while guaranteeing the highest security, safety, and reliability.

Vision

Switch embraces the principle of financial inclusion and strives to achieve it by offering the best digital solutions and services that meet the needs of both individuals and businesses. Our goal is to empower them to leverage modern technology in their diverse commercial activities and to transition swiftly to digital solutions alongside traditional ones. This positions us to play a vital role in driving economic growth and development. Switch — the Iraqi electronic gateway — leads innovation and modernity in digitizing financial services, payments, and electronic payment data processing. We also specialize in risk management, compliance, customer management, and various marketing channels, all while prioritizing the delivery of the latest technological solutions and integrated services that satisfy our clients and keep them at the forefront of progress and advancement.

Mission

Switch has achieved a prominent position in Iraq, characterized by professionalism and excellence. This success is thanks to the integration of our diverse departments, the efficiency of our accredited agents spread across the country, our partnerships with a select group of renowned merchants and clients, and our commitment to offering, developing, and meticulously monitoring all services and operations.Our electronic card management system stands out as the best of its kind, streamlining payment processes and card administration to ensure transactions and activities are carried out smoothly, efficiently, and accurately. Additionally, our strong partnerships—with the Central Bank of Iraq (CBI), adhering fully to its regulations, as well as with global giants like MoneyGram, Mastercard, and Visa—have helped us earn our clients’ trust and guarantee the security and protection of all their financial transactions.

Objectives

To be the pioneering e-payment platform and preferred choice for clients across different sectors by offering various segments of society and multi-sized government and private institutions class-leading products and services that cater to different business needs at the lowest costs.
To be the leading e-payment solutions company, extending exceptional services that meet the aspirations of our clients, while keeping pace with the latest digital financial transactions solutions in order to help consumers and institutions complete their financial transactions electronically with utmost ease, convenience, safety, and security.
To be a key contributor to rising financial inclusion in Iraq as a means of spurring national economic growth, facilitating and improving the lives of citizens, and bolstering transaction transparency – in line with the strategy of the Central Bank of Iraq and the ambitions of the e-Government of Iraq.

Core Values

Security: We aim to provide the highest security levels and deploy cutting-edge technology solutions in compliance with internationally-adopted security protocols and information security standards that protect user rights and their related information. In addition to receiving the ISO 27001 international standard and other information security certificates of importance to organizations that deal with sensitive cardholder data, e-wallets, ATMs and points of sale, we obtained both the Payment Card Industry Data Security Standard (PCI DSS) certification and the PCI 3DS Core Security Standard certification, which are granted by the PCI Security Standards Council (PCI SSC). Besides positioning us as the first e-payment company in Iraq to hold both standards simultaneously, these certifications reflect our unwavering commitment to adopting reliable and secure measures and adhering to stringent security guidelines that safeguard cardholder data, so that our clients enjoy secure payment services wherever they may be.
We also established a Risk Management and Compliance Department that adopts a robust compliance framework, including the global governance framework COBIT 2019. This department is led by specialists in risk management, security procedures and information security and confidentiality. To ensure a safe and efficient national system, we activated multiple processes to protect our information systems and ensure the conduct and continuity of e-transactions within a secure tech environment. In tandem, we elevated our capabilities to mitigate cybersecurity risks and challenges, while affording ways to safeguard our information security stability against piracy and cyber-attacks.
Development: Extending exceptional offerings and ensuring that our clients access them first is at the forefront of our priorities, which is why we remain updated on the latest advancements taking place within the e-payment services and cards arenas.
Excellence: We guarantee excellence across our diverse operations and add value to everything we do in the interest of our clients, with whom we build strategic partnerships, so we may grow together and achieve the best.